Free Delivery T&C's

Free Delivery on all standard delivery orders when you spend over £300 ex. VAT.
This offer does not apply to special order items (read more below).

SPECIAL ORDER DELIVERY CHARGES

Build4Less go to great lengths to ensure each customer receives the lowest possible delivery charges for their purchase. We would like to give it to you free, and sometimes we can! However sometimes unfortunately we must charge for special order items to meet the additional charges imposed on us from various manufacturers.

Below you can view a list of all our Special Order delivery fees (excluding VAT)

PRODUCT DELIVERY TIMES

The vast majority of our orders are dispatched within 2-4 working days. However, more speciality items or ordered in items may take a little longer to dispatch and may take up to 7-10 working days.

Once your order has been placed we will notify you by email approximately 12 to 48 hours later with a delivery date for your order. For items that have a longer lead time than 2 - 4 working days your delivery date notification email may take longer than 12 to 48 hours. Orders are only processed for delivery between 8.00am and 5pm Monday to Friday excluding bank holidays. Build4less strongly advises not to book any tradesmen to do your work until after your material has been delivered to you, on rare occasions delays may happen that are out of our control which could result in a delay delivering material to site.

Please ensure there is a means of offloading your order on-site (unless otherwise agreed with Build4less). Always check your delivery is correct when it arrives before you unload and sign for your order.

NOTICE FOR STONE/GLASS WOOL ORDERS: As there's currently a high demand for wool materials nationwide, most wool orders may take an estimated 4 weeks to deliver. This includes the following brands, Rockwool, Knauf, Isover, Superglass, Ursa. In some cases delivery timescales are as listed at 2 - 4 weeks and if you need any of these materials within a shorter period of time please feel free to contact our sales team on sales@build4ess.co.uk or 02035826399 to confirm delivery time.

For any further questions or queries please feel free to contact us on 0203 582 6399 or just email deliveries@build4less.co.uk. Our phone lines are open Monday - Friday from 8.00am to 5pm.

CHECKING DELIVERY TIMES

If you wish to check the delivery time of your order on the day of delivery please email deliveries@build4less.co.uk and please provide your order number. One of our dispatch team will then give you an eta by email where possible as to when you can expect delivery. Please note this is just an eta only and is not an exact time of delivery as delays can occur from when an order leaves our warehouse to when it arrives with the customer. build4less will try to be as accurate as possible with given eta's.

ORDER TRACKING

Check the progress on your order by emailing:deliveries@build4less.co.uk
Please note: Deliveries are made to the address supplied to us. If orders are returned to us by the carriage company we may make an additional delivery charge for re-dispatch.

MAINLAND UK

All our orders are dispatched using a local delivery service, for remote regions within the mainland UK or special delivery requests your order maybe dispatched with a courier or haulage company with a tracking number. There may be an additional charge for this courier service but you will be notified before dispatch of this if you wish to proceed. Some remote areas in North/North West Scotland and West Wales may not be covered in our free delivery or standard lead time terms. If delivery is required to these areas or similar remote areas outside the reach of our distribution please contact us before ordering to confirm lead times and whether we can ship under standard rates.