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For quickest response email us at sales@build4less.co.uk

Frequently Asked Questions

Below are a list of all our most frequently asked questions. Take a look and see if you can find what you need. Chances are we have answered your question already! If you still need to get in touch you can always contact us.



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After your order has been placed, you will be sent an order number with your order details via email. All you have to do then is to email deliveries@Build4less.co.uk and supply your order number and we will be able to let you know what stage your order is at and when it will be delivered. We do not however in most cases provide a tracking number. After your order has been placed, we will notify you via email with an expected delivery date for your order. This delivery date email is usually sent out within 24 - 48 hours during usual business hours.

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If you place an order online for items that are out of stock in your area don't worry we generally can get these items into stock very quickly and have your order dispatched out to you as soon as it. If you are inquiring about a specialty item that is generally not held in stock we may need to order this in for you and in some cases it could be subject to delayed delivery times or minimum order quantities but again don't worry we will let you know before you place your order of what the manufacturers requirements are for the product you are inquiring about.

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You can contact us via email deliveries@Build4less.co.uk, our friendly customer support team will be more than happy to assist you. Please remember that you will need to state your order number so please put this on your email. Our opening hours are Monday to Friday 8:00am - 5pm excluding holidays.

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We ship to mainland UK free of charge on orders over the stated amount and we also ship all across Europe. If you require a shipment outside of the UK feel free to give us a call and one of our sales team will assist you. Some locations in The Highlands of Scotland and West Wales can prove hard to access occasionally, if you require delivery to these areas please contact us before ordering.

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We deliver to all UK mainland addresses. We also ship to other UK and International locations so please feel free to contact us about shipping to these locations and we will be able to help you out.

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Standard order deliveries are £25 on orders under £300. Spend over £300 and we ship FREE! Special order delivery charges may still apply to select products (read more). Unfortunately these charges are excluded from our £300 free delivery offer.

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Deliveries are to kerbside only due to insurance guidelines. We recommend that somebody is there to bring your order into your property. Delivery personnel are unable to enter private residences, the recipient of the goods is responsible for any additional lifting once the initial delivery has been made.

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When you place your order online you will be emailed within a few business hours with an eta confirmation of your order. In some cases this can be up to 24 hours after the order is place but we endeavour to inform you within 2 - 3 hours. If a delivery is unsuccessful due to the responsibility of the customer then any additional costs incurred may be due and payable to Build4less Ltd prior to re-delivery. If you wish to change a delivery date this must be done at least with 24hrs notice prior to the existing delivery date by emailing deliveries@Build4less.co.uk

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Yes it is possible to ship to many different addresses for the same order. However this maybe subject to additional fraud checks on the payment option chosen. Drivers are not authorized by insurance to enter a customers property or carry the order into a customers house or apartment block etc. It is solely the responsibility of the customer to ensure there is a ways and means of offloading your order when it arrives at the delivery location.

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Yes you do need to sign for your delivery. This safe guards you as the customer and Build4less against fraud. A signature is only valid from a person 18 years and above. Please ensure you are happy with the goods before you sign for them. Please ensure there is a capable person at the delivery location to assist with the offloading of your order. It is at the drivers discretion if they wish to assist in the unloading of your order but not their obligation. If you are in a position whereby a capable person is not available to in the off loading of your order please let us know a minimum of 24hrs in advance of your delivery date and we may be able to assist.